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Article 1: Preamble
1.1. Contacting Replicart-Wood?
Replicart brand-Wood is a French company with sales assistance and order tracking europe.
For information, questions, and order tracking, our Customer Service is available:
Email: connection on our website under "contact" - in which each product page.
Access your order online your customer account via this link and also gives you access to online tracking of all your orders.
Use the Help section for further information.
By phone: 01 39 68 19 10 or 06 14 29 32 57
1.2. The shop www.replicart-wood.com: submit the following information:
Ø The essential features of the proposed properties and their prices in euros, and participation in shipping
Ø The validity of the offer if it is subject to a limited promotion time.
We undertake not to disclose your identity without your consent and in accordance with the Data Protection Act (Loi CNIL) in effect on French territory, and in compliance with our business ethics.
1.3. You: who are you to us?
In principle you are a consumer.
We pledge to do our utmost to satisfy you, to build a trusting relationship cordial and lasting. Thus, our various customer services are at your disposal and want to pay attention to all your comments.
By your order, you acknowledge having full legal capacity to engage you under these terms of sale.
1.4. The general conditions of sale: they define that?
Any order you have placed on this site is subject to these terms of sale. These are intended to lay down rules on sales and the rights and obligations.
We inform you that, insofar as you order products online, your agreement on the content of these general conditions of sale does not require a handwritten signature.
We are vigilant to regularly adapt the text of the general conditions of sale.
As well, please take note of the version in force at the date of your order.
To this end, you have the ability to download, store and reproduce the general conditions.
The contract of sale of property purchased on the site consists of general terms and conditions in effect at time of order and order form.
1.5. Online ordering: what are the traces of the sale?
Unless proved otherwise, our computer records, kept in reasonable conditions of security, will demonstrate communications, orders and payments.
We will proceed with a filing of purchase orders and invoices on a reliable and durable, can be legally produced as evidence.
Upon request, you can access them.
Article 2 / Offers Replicart-Wood
2.1. The conditions of tenders: product availability?
Our product offerings and prices are valid until they are visible on the site, subject to availability.
For products not stocked in our warehouses, our offers are valid subject to availability from our suppliers. In this framework, information on availability of products are provided at the time of your order or email from our sales administration. This information comes directly from our suppliers, errors or changes may occur exceptionally.
In the event of unavailability of products not stored after placing your order, we will notify you by mail upon receipt of the information provided by suppliers.
Unless you want an alternative to an equivalent material, unavailable your order will be canceled and you will be refunded if your account was debited.
2.2. Identification of products: the information provided?
The photographs, text, graphics, data sheets are based on the documentation developed by ourselves and in line with production.

2.3. Product marketing: the compliance of tenders? For purchases in view of export, you should check the specific laws in force in the country concerned, whether for taxes, declarations, prohibitions, etc. ...
Our liability shall not be held liable for non-compliance with the legislation of the country where the product is delivered, it is your responsibility to check with local authorities the possibilities of importation or use of products or services.
2.4. Purchases for professional use: under what conditions?
Assuming a purchase for resale of a project, we ask that you report as a reseller or distributor candidate, this requires our approval (if any exclusive territories to comply)
Article 3 / The order processing
3.1. Information when ordering: to provide information?
You must verify the completeness and compliance information you provide when ordering, especially on the delivery address.
We could not be held responsible for any data entry errors and resulting consequences (eg delays or delivery errors). In this context, the costs incurred for the return of the order would be your responsibility.
3.2. The anti-fraud controls: implications when ordering?
To ensure the security of transactions and respond to the concern of the majority to prevent fraud in distance selling, we carry out random checks on placing orders.
As part of a random check, we would invite you to send e-mail proof of address and / or identity (the aim being to ensure the reality of identity and domicile [for example, a receipt EDF, a telephone bill, and identification]) for the perfection of order.
In the absence of evidence or if the documents sent can not verify the identity of the person placing the order and the reality of the domicile, we would be obliged to cancel the order to ensure safety online transactions.
Article 4 / Paying the price
4.1. Payment methods: how to pay?
To pay for your order, you have all the payment methods offered in the validation of the final order: (online payment PayPal, Credit Card, Wire Transfer, Check).
The periods of availability as shipping start from the date of registration of the payment.
An order paid by credit card (Visa, Discover, MasterCard and American Express) will be charged at time of shipment.
4.2. Online payment: what security?
For validation of the order form, you grant us the necessary authorization to use the payment method you choose.
Please be assured that credit card details are encrypted using SSL (Secure Soket Layer), and never transmitted unencrypted over the network. Payment is made directly through the bank by a bridge bank, and we have no knowledge and even more so we do not store your settings and data from your credit card.
4.3. Full payment: the principle.
Apart from special offers subscription that we offer on the site, payment is due in full from the command.
The sums received shall not be considered as a deposit.
An order will be considered closed when all products have been shipped and you will be fully paid payment products and your participation in shipping.
4.4. Incomplete payment: what effects?
Apart from special offers that we offer on the site, we have the right to refuse delivery or to deliver an order in cases where you have not fully paid or partly a previous order, or Where a payment dispute remain.
We retain full ownership of the items for sale, until full receipt of the full amounts due at the time of your order (including fees and taxes).
However after the receipt of the goods, the burden of risk is transferred to you. You must therefore ensure proper storage of these goods.
Section 4.1 Right of withdrawal =
Next Article L121-20 of the Consumer Code, you have a period of 7 days to return the items and / or cancel your order if you had not been delivered yet. Caution: Articles involving customization * can not be returned or the order canceled, pursuant to Article L121-20-2.
(* Custom layouts, models in the catalog but with personalized plate, personalized textiles, etc..).
Shipping charges and return the product (shipping) are borne customer, we will refund the value of TTC products canceled.
Article 5: Delivery
5.1. Mode of transportation: what choice?
The products will be delivered to the address you indicated on the order form.
The expedition is made by parcel supported by "Colissimo", depending on the size of packaging products may vary (Colissimo standard carton, cardboard or dedicated).
The required is detailed and indicated before the validation of the order by the computer site.
The pricing is updated according to the actual cost of pricing Postale.
5.2. Delivery time: when your products arrive?
Delivery times apply are those set out in the checkout process, within a week.
For products out of stock by the robot site, you can ask us to mail the replenishment time, usually within 2 to 3 months. This is a handmade craft production, do not forget it.
5.3. Delivery Tracking: Upon shipment made you will receive an email with the tracking No. Colissimo. No. This is to provide your agency PO to find your package in case of no reception after the usual time (2 to 3 days excluding holidays).
5.4. Late delivery: what to do?
In case of late delivery by post within the stated time following the date of shipment
indicated in our emails and tracking, we suggest you make follow up with your
post office or the website by entering the tracking number, if the package is not pending, then if necessary, please report the delay in contacting our Customer Service in the "contact" link.
We will check the routing of your package, and if we then contacted the Post to an investigation.
The Post investigation may take up to 21 days after its opening date. If during this period, the product is found, it will be rebooked as soon as possible to your home.
If however the product is still not located after these 21 days, the Post Office will consider the parcel as lost.
At the close loss to the survey, we will send you a replacement product (reference at our expense). If the ordered products were to become unavailable, you can get a refund for the products concerned by the declaration of loss of the carrier confirmed.
Article 6: Receipt of Order
6.1. The person receiving the package: the care to make
Beware, if you entrust the receipt of the product to a third party (your building concierge, hostess of the workplace, ...) it receives the package on your behalf and your behalf.
You must ask him to be vigilant about monitoring precautions and remind him to bring the thing received the same care as if it were personally recipient.
6.2. The initial audit: what precautions?
We invite you to check (or have it verified by the agent who receives) the apparent condition of products upon delivery. In the presence of an apparent anomaly (broken, missing product compared to the delivery, broken products, etc ...) please report it within 3 clear days by registered letter with acknowledgment.
To report any problems to the reception, it is essential that you keep the items in the state in which they were delivered to you (accessories, manuals, packaging (s) and packaging (s) included).
If the products need to be returned, please contact us we will give you the procedure for the return and exchange.
6.3. You spot an anomaly or theft: how to react?
As part of a supply by the Post, if the package arrives open and / or damaged (including the presence of yellow tape "La Poste") you can either accept or reject it. If you or your attorney decide to accept the goods, you must be aware of:
- Sign of "handwritten reserves" by signing the next factor and
- To be completed alongside a "material irregularities" as the postulates regulating the Post Office.
This form should be sent to us so we can investigate and take legal action for compensation, if any.
If you or your representative prefer to refuse the goods, in addition to "handwritten reserves" to be issued, you should ask the carrier that the package is returned to us, accompanied by a "damage report". Preventively, we recommend you keep a copy of this form.
As part of a supply by other carriers, whether or not you accept delivery for any package opened and / or damaged, you must issue "handwritten reserves" that You will notify the MUST's delivery slip which you will inform us by email.
In the absence of this finding at the time of receipt, we can enable insurance and therefore the warranty.
6.4. You find an error Delivery: what to do?
Recipient error. In case you receive a shipment does not meant you are, please keep the package in the state and immediately inform our customer service:
- By logging on our website under the heading "follow your order" where, after being identified and have selected the correct purchase order, you will make your point through a drop down menu.
Products delivered do not comply with the order. If nonconforming product, you can make your complaints to our customer service via the tab "contact."
You will be asked to describe in detail the reasons for non-compliance.
Article 7: General's return
7.1. Effective management of returns: the awarding of a processing number.
We will make every effort to regularize the problem you encounter as soon as possible.
To ensure better treatment of the return, the efficiency of diagnosis and the rapid response of manufacturers, a request for return must be made directly stating the grounds returned via the client area.
A return number will be communicated with the possible dispatch of a prepaid label to be attached (case error or non-compliance).
7.2. A full return of the command:
Upon return, we recommend that you carefully pack products, all to be intact and undamaged.
You must accompany your return a copy of the invoice.
The refund or exchange assumes that you have not damaged the product, or that you did not return incomplete.
7.3. If an error or nonconformity: the return is at our expense
7.4. Section 4.1 deals with the conditions of the withdrawal right, we invite you to consult if you wish to cancel your order.
Article 8: Intellectual Property:
Given the rules governing intellectual property, we remind you that copiable products, are subject to personal use rights and specific regulating reproduction.
Article 9: Product Warranties
9.1. Our products are guaranteed for a condition for delivery according to descriptive catalog. Upon receipt of satisfactory product, no warranty applies to its life and its conservation status; what logic next to the type of product: Decorative inert object.
Article 10: Taxes and exports
10.1. Price calculation: what taxes?
All orders will be charged all taxes (VAT) according to the internal laws of the country of dispatch and receipt.
10.2. We reserve the right to refuse any tax refund which does not correspond to the conditions of the countries concerned and subject to verification by the customs.
10.3. Ordering a product for use outside France: you have to watch?
You must take into account that, through the relocation of an order or product to another country than France, you remain the importer (buyer or intra-Community) or the products.
Customs duties, local taxes, import duties or state taxes that may be required are your responsibility.
You should check with local authorities in your home on the conditions for entry of goods ordered and you need to make any statement and / or payment corresponding to the competent bodies of the country concerned.
If you do not respect the laws of the country where you will have introduced products, we can not be held responsible.

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